Welcome to Best Shoe Store’s FAQ section! We’re here to help you find the perfect performance footwear and answer all your questions about ordering, shipping, returns, and more. Our team of footwear enthusiasts is dedicated to supporting your active lifestyle.
Product Questions
Q: What types of shoes do you specialize in?
A: We specialize in high-performance footwear for various activities including hiking, running, trail running, tennis, pickleball, training, and walking. We also offer lifestyle sneakers and sandals & slides for casual wear.
Q: How do I choose the right shoe for my activity?
A: Our shoes are designed specifically for different sports and activities. Look for shoes in categories matching your primary activity (e.g., trail runners for off-road running, pickleball shoes for court sports). Each product page includes detailed information about the shoe’s features and intended use.
Q: Do you offer wide or narrow width options?
A: Many of our performance shoes come in multiple width options. Check the product description for available sizes and widths. If you need assistance finding the right fit, our customer service team can help.
Ordering & Account
Q: How do I place an order?
A: Simply browse our categories, select your preferred shoes, choose your size, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get you your shoes fast. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide to most countries! The only exceptions are some remote areas in Asia. If you’re unsure whether we deliver to your location, feel free to contact us before ordering.
Q: What are my shipping options?
A: We offer two shipping methods:
– Standard Shipping (10-15 business days): $12.95 via DHL or FedEx with tracking
– Free Shipping (15-25 business days): For orders over $50 via EMS
– Standard Shipping (10-15 business days): $12.95 via DHL or FedEx with tracking
– Free Shipping (15-25 business days): For orders over $50 via EMS
Q: How long does order processing take?
A: All orders are processed within 1-2 business days from our warehouse in Mauriceville, Texas. You’ll receive tracking information as soon as your order ships.
Q: What if my package is delayed in customs?
A: We handle all necessary documentation for international orders to ensure smooth customs processing. Delays occasionally happen, but you can track your package using the provided tracking number. If your package seems stuck, contact us for assistance.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect all payment information. You can also choose to pay through PayPal for an additional layer of security.
Q: Do you charge sales tax?
A: Sales tax is applied based on your shipping destination according to local regulations.
Returns & Exchanges
Q: What is your return policy?
A: We offer hassle-free returns within 15 days of delivery if the shoes don’t meet your needs. Items must be in new, unworn condition with original packaging. Contact our customer service team to initiate a return.
Q: How do I return an item?
A: Email us at [email protected] within 15 days of receiving your order. Our team will guide you through the simple return process and provide return shipping instructions.
Q: How long do refunds take?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
Q: Do you offer exchanges?
A: Yes! If you need a different size or style, contact us to arrange an exchange. You may need to return the original item and place a new order depending on availability.
Contact & Support
Q: How can I contact customer service?
A: Our footwear enthusiasts are happy to help! Email us at [email protected] with any questions about our products, your order, or anything else.
Q: What are your customer service hours?
A: We’re available Monday-Friday, 9am-5pm Central Time. We strive to respond to all inquiries within 24 hours.
Q: Where is your company located?
A: Our warehouse and headquarters are located at 1074 Layman Avenue, Mauriceville, TX 77626, USA. This is where all orders are processed and shipped from.
Don’t see your question here? Our team of footwear experts is always ready to assist you at [email protected]. We’re committed to helping you find the perfect shoes for your active lifestyle!