At Best Shoe Store, we’re committed to providing high-quality performance footwear and exceptional customer service. Whether you’re hitting the trails, the tennis court, or just looking for comfortable everyday sneakers, we want your shopping experience to be seamless from order to delivery.

Shipping Information

We ship worldwide (excluding Asia and certain remote areas) using reliable carriers to ensure your footwear arrives in perfect condition.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Cost: $12.95 USD
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Returns & Exchanges

We stand behind our products and offer a straightforward 15-day return policy from the date of delivery.

Eligibility Requirements

  • Item must be unused, in original condition with all tags attached
  • Original packaging must be intact
  • Return must be initiated within 15 days of delivery
  • Proof of purchase required

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Sandals & Slides that have been worn or have damaged original packaging
  • Items marked as “Final Sale”
  • Gift cards

How to Return an Item

  1. Contact Us: Email our customer service team at [email protected] with your order number and product details
  2. Complete the Form: Use our Return/Exchange Request template (provided below)
  3. Wait for Approval: We’ll review your request and send a Return Merchandise Authorization (RMA) number within 2 business days
  4. Package Securely: Include all original packaging, tags, and accessories
  5. Ship Your Return: Send to the address provided with your RMA using a trackable service

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Best Shoe Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]
Size: [Size]
Color: [Color]
Reason for Return/Exchange: [Please specify]

Please let me know the next steps and provide the return shipping address.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Process

  • Inspection: Typically takes 3-5 business days after arrival at our warehouse
  • Refunds: Issued to original payment method within 5-7 business days after approval
  • Exchanges: Processed immediately after approval, with new item shipped within 1-2 business days

Shipping Costs

  • Return shipping is the customer’s responsibility, except when we sent the wrong item or the product was defective
  • For exchanges, we cover the shipping cost of the replacement item
  • International customers: Customs fees and import duties are non-refundable

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at:

Last Updated: [Insert Date]